(This list is intended only to provide examples of companies operating in this sector, and is therefore not comprehensive. It should not be taken as a recommendation of their services.)
Live/Work
www.livework.co.uk
Live/Work is a company that specialises in aspects of service design, more especially on the creative side. It is also developing a WIKI which shows a collection of short entries written by experts that operate in the field of service design.
Direction Consultants
Bill@direction.fsnet.co.uk
A company that specialises in the early stages of service design management.
Engine
www.enginegroup.co.uk
A service design and innovation consultancy, specialising in service strategy and service innovation processes. One of their number, Joe Heapy, co authored the Demos paper The journey to the Interface.
Radarstation
www.radarstation.co.uk
A design consultancy that innovates tomorrow's services & strategies using their design-led futures methodology. They find, map, design and build future services that deliver social, cultural and economic benefits to their clients and end users.
Plot Design
www.plotsite.net
Plot design are innovation agents. They use design thinking to help clients conceive and craft propositions — new things that people really want. Their work focuses on:
1. Reframing strategic issues using imagination. Plot use a storytelling approach to make sense of what a business is trying to do.
2. Embedding innovation practices in the organisation. Here, Plot see designing as a social process which needs to "use all the people in the room"
3. Design management and specific design issues. Here, Plot work with clients to develop future vision scenarios, brand stories, and design strategies.
Giraffe Innovation Ltd
www.giraffeinnovation.com
A management consultancy that give advice on innovation management, sustainable design and EC Environmental legislation.
Product First Ltd
www.productfirst.co.uk
Product First works with companies to generate ideas for new services, help them innovate more successfully and to develop an intelligent enabling innovation culture within their organisation.
Zest Innovation
www.zestinnovation.co.uk
Zest Innovation is a service design consultancy that offers creative research and service development, right through to providing evaluation of service concepts.
Raymond Turner Associates
www.design-leadership.com
This company focuses mainly on design leadership in service design management. They specialise in: maximising value from company design investments, delivering enhanced customer experience through design, communications and behavioural change, developing design awareness in business leaders.
Naomi Gornick Associates
naomig@ngassociates.co.uk
Naomi Gornick is an academic that writes and advises on design management.
Alto Design Management
alto@alto-design.demon.co.uk
This company focuses on service design leadership and corporate identity. The principal, Alan Topalian, published the first book on design management.
Barbara Lewis Design Management
18 Elizabeth Mews
Belsize Park
London NW3 4UH
Tel. 020 7722 6566 (m) 07775 522789
Design management for all types of service organisation
Prof. Chris Voss
London Business School website
Service Operations Management.
Prof. Robert Johnston
Warwick Business School
Service Operations Management.
Roy Scruton
roy@scruton32.freeserve.co.uk
Roy Scruton develops service design specifications.
Dr. Fahmia Huda
83c Drewstread Road
Streatham Hill
London SW16 1AX
Tel. 020 8769 6606 Fax 020 7213 3107
An expert in service quality.
British Standards Institution
www.bsi-global.com
BSI produce the 7000 series of standards on design and design management. These are useful in describing best practice.
DTI Enquiry Unit
www.dti.gov.uk
The Department of Trade & Industry can provide useful contacts in many design areas and they provide details of available grants.