88 results match your criteria

Showing results 1-10

Apple iPod

User-centred design by Alison Black

Design Council | Home > About design > Design techniques > User-centred design by Alison Black

The most successful designs come from understanding the needs of the people that use them. Alison Black gives an insight into how a user-centred approach can lead to innovative products and services that deliver real consumer benefit. Some products such as the Post it note are born after a ‘Eureka’ moment but most see the light of day only after a period market testing and user research....

Image of two cartoon men standing in front of a Homeserve van

Service blueprinting

Design Council | Home > About design > Design disciplines > Service design by Bill Hollins > Service blueprinting

According to recent research (Hollins, Blackman and Shinkins, University of Westminster, 2002 onwards) only one in five service sector companies has a written process for developing services. This suggests many businesses are vulnerable because of a lack of effective management procedures. These problems are accentuated by the failure of 48 per cent of companies to do research before developing...

Seven examples of information design

Design Council | Home > About design > Design disciplines > Information design by Sue Walker and Mark Barratt > Seven examples of information design

From making mobile phone bills understandable to assisting single parents, the following examples prove that information design is an invaluable discipline Project: Improving customer satisfaction in Royal Mail's invoicesClient: Royal MailDesigner: Boag AssociatesYear: 2001-2003 Using internal and external stakeholder review, user-experience research, and the development of key performance...

Glossary

Design Council | Home > About design > Design techniques > Ergonomics by Gary Davis > Glossary

A guide to the terms associated with ergonomics Accessibility - the ability for people to access and use products, systems and environments whatever their physical, sensory and cognitive abilities and limitations might be. Affective Design - research and design with specific regard to how products, systems or environments emotionally affect the user. Anthropometry - the branch of ergonomics...

The business case

Design Council | Home > About design > Design disciplines > Building design by Miriam Fitzpatrick > The business case

Building design affects most businesses - directly through the siting of premises, the suitability of buildings for their purpose or the ongoing cost of building maintenance. Indirectly, building design can influence the efficiency of the business and the productivity or retention of staff The quality of the built environment affects the quality of our lives and user experience can be a...

Image of two cartoon men standing in front of a Homeserve van

13 lessons in service design

Design Council | Home > About design > Design disciplines > Service design by Bill Hollins > 13 lessons in service design

Bill Hollins selects some examples of successful service design, and highlights some of the lessons to be learnt from those who have not taken service design seriously enough Lesson 1: Service extensions, especially at the marketing stage, can be the most profitable innovations  Project: Doorstep delivery Client: Domino Pizza Year: mid-1980s to present It was in New York in the mid 1980s that...

Prada chinese wallpaper

Experience design by Ralph Ardill

Design Council | Home > About design > Design disciplines > Experience design by Ralph Ardill

Brand experience has the power to engender a greater degree of empathy, trust and loyalty from both customers and employees. Ralph Ardill reveals how experience design delivers new insights into how brands are perceived.

Prada chinese wallpaper

Your questions answered

Design Council | Home > About design > Design disciplines > Experience design by Ralph Ardill > Your questions answered

Want to know how best to incorporate experience design into your business planning? Ralph Ardill answers some common queries. Where should I start when it comes to experiential design? Start by learning how to get customers to want to spend more time with you. Providing quality, convenience, usability and customer service are still important, but it's your brand's personality, attitude and...

Eight examples

Design Council | Home > About design > Design techniques > Ergonomics by Gary Davis > Eight examples

Gary Davis looks at eight successful products designed using ergonomics intelligence Project: Club World SeatClient: British AirwaysDesigner: Tangerine/Davis AssociatesYear: 1999 The British Airways Club World seat was the first to provide a horizontal flat bed for business-class passengers and was awarded the Grand Prix Prize in the Design Business Association's Design Effectiveness Awards. A...

Ergonomics by Gary Davis

Design Council | Home > About design > Design techniques > Ergonomics by Gary Davis

If you thought ergonomics was just common sense, think again. Gary Davis explains how ergonomics research can be used throughout the design process to ensure that products and services are safe, workable and as user-focused as possible - reducing business risk and potentially increasing profits