By almost every measure, public confidence and trust in politicians and political institutions is slipping.
Much has been done to make democracy work better - focusing on big solutions like electoral reform, devolution or reform of the House of Lords. We wanted to look at the problem from a local and practical perspective. Specifically we wanted to find out what MPs could do differently in their constituency to rebuild our democracy and public faith in it.
In this short project we carried out two weeks of user research, ran a design workshop with 15 MPs and spent an intensive week working alongside the constituency office for Doncaster North.
We wanted to see what would happen if took a transformation design approach to the problem:
What if you considered MPs as a service provider to their local community?
What if you got MPs to see what they do from the constituent’s perspective?
What if you asked the public to redesign their MP?
Our report sets out ten practical every MP can do to rebuild democracy in their constituency.
RED REPORT: DEMOCRACY Parts 1 & 2 (1MB)
Part 1: Connecting MPs and the Public
Part 2: Ten practical things every MP can do to rebuild democracy in their constituency
RED REPORT: DEMOCRACY Part 3 (3MB)
Details of RED's process and insights during the project
Download Kitchen Cabinet: User research summary
Download Kitchen Cabinet: User research report
View RED FILM: DEMOCRACY (7:30)
An overview of the process.
View Kitchen Cabinet:User Research Film (6:15)
