We have set up a dedicated email address to deal with complaints and appointed a person at the Design Council to monitor, log and respond to complaints.
In the first instance anyone outside the organisation lodging a complaint about an individual at the Design Council should first try and resolve the matter directly with the individual concerned.
If this does not bring a successful conclusion to the matter, or if the complaint/feedback is of a general nature, then a formal notice can be lodged by contacting our Front of House Assistant. This can be done by:
Anyone making a complaint will need to provide the following:
- A detailed description of the complaint
- The area of the Design Council or individual to whom the complaint refers
- What they would like done to remedy the situation
- Full contact details.
All complaints will be dealt with confidentially.
All formal complaints will be reviewed by the Director of Planning and the Design Council will respond to the complaint within 10 working days of receiving all the details requested above.
If you are not satisfied with the reply to your complaint than you can contact the Director of Planning directly using the contact details given above.