Can we create better public services using design?

Why is this an issue for design?

Addressing: Design Innovation in Public Services

Design Council

In the Cox Review, Sir George Cox proposed that talking steps to 'use the massive power of public procurement, both centrally and locally', would help to encourage more imaginative solutions from suppliers.

'If we want to change the business culture in the UK, making it more enterprising and innovative, creating services and products that are world leaders, the vast domestic market that the public sector represents has a major role to play in becoming a more enlightened and more demanding buyer.'

But the issue is wider than that. How can we use design methods and processes to not only encourage innovation from suppliers, but innovation in services themselves?

Recent work in this area

Throughout 2006

Our work with diabetes patients in Bolton and with people in Kent who wanted to be more active shows how new public services might be created

November 2005

Sir George Cox recommends that the public sector’s £125billion a year purchasing power could stimulate innovation